Question 1

WOULD YOU DO CUSTOMIZATION TO THE PLATFORM TO OUR BUSINESS REQUIREMENTS AND PRACTICES?

Accepted Answer

As a thumb rule, we would be proactive in developing customization / features that are usable to all our salon partners. We would welcome your ideas and recommendations on software workflows and commit to review them at length and determine the feasibility of including the same in the platform. Also, do note that once we decide to implement your idea in the platform, it comes with no additional charge to you.

Question 2

WHAT ALL IS INCLUDED IN SUBSCRIPTION FEE?

Accepted Answer

Subscription / license fee is charged on monthly basis and users can purchase licenses for as many months as required. Subscription / license provides you access to POS, All Web Applications, and unlimited transactions messages (WhatsApp and SMS).

Question 3

DO YOU HAVE OFFER DISCOUNTS?

Accepted Answer

In our endeavour to ensure fairness, transparency, and parity to all our salon partners, we insist on keeping our subscription fee a constant. However, if you decide to purchase more than 11 month licenses in one go, we will automatically add 1 month license complimentary.

Question 4

ARE THERE ANY INSTALLATION / STARTUP CHARGES?

Accepted Answer

Yes and No. We would ask you to pay for amount equivalent to three month of subscription / license fee to initiate and setup the platform for your business requirement. This amount will be reduced in equal instalments from your subscription / license charges for nine months from the date you start using the platform.

Question 5

ARE THERE ANY TRAINING CHARGES?

Accepted Answer

No. We do not believe in any hidden or surprise costs. Once you have purchased the licenses, then there are no additional costs except for promotional campaigns.

Question 6

WHAT COULD I BE PAYING IN ADDITION TO THE SUBSCRIPTION / LICENSE FEES?

Accepted Answer

The only other potential charges could be associated to promotional campaigns you decide to undertake using pre-defined text templates and audience definitions. The decision to execute these campaigns lies with you and you will be billed in a transparent manner on the same.

Question 7

WOULD WE BE CHARGED FOR ANY CUSTOMIZATION / SOFTWARE DEVELOPMENT IN FUTURE?

Accepted Answer

No, once our technology and UI experts agree to include a customization or software development request in the platform, it is provided as a part of the platform at no extra charge to the salon partners.

Question 8

HOW DO WE PURCHASE THE SUBSCRIPTION / LICENSES?

Accepted Answer

As a first step, we invite you to contact us from the “Contact Us” section on this website. Once we have setup the platform and you are live, the platform will automatically give you 7 day grace period to learn and start invoicing in your center. At the end of this week, you can purchase licenses using the automatic payment workflow in the platform itself. You can pay using any debit / credit cards, UPI, Wallets, and any other generic payment methods.

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